These Terms & Conditions constitute a binding agreement between each User and the Platform, including its subsidiaries and Affiliates, so please read them carefully. Before using our Platform, you are required to read, understand, and agree to these Terms. By accessing our services, website or dining at Pour & Palate – Coffee & Cuisine, you agree to comply with and be bound by these Terms and Conditions including the Privacy Policy. You may not use or access the services of the Platform, if you do not agree with any part of the Terms stated herein. Your continued use of the Platform constitutes your acceptance of these Terms and to any future modifications made to such Terms. The User’s relationship is with Pour & Palate Private Limited a company registered in India under the provisions of Companies Act, 2013, and the User agrees to be bound by the laws of India.
Reservations are recommended, particularly during peak hours, holidays, or special events, to ensure your preferred time and seating. You may make a reservation through our website, over the phone, or via third party apps. While reservations are encouraged, they are not required, and walk-in guests are always welcome, subject to availability.
If you need to modify your reservation, please contact us as soon as possible. We will do our best to accommodate your request, but changes are subject to availability and may not always be possible, especially during busy times.
We understand that plans can change, and we ask that if you need to cancel your reservation, you do so as soon as possible. To avoid a cancellation fee, please cancel or modify your reservation at least 24 hours in advance of your scheduled reservation time. If you do not cancel within this time frame, a cancellation fee may apply. You can cancel or modify your reservation by [phone, email, or online platform], and we recommend doing so as early as possible to help us accommodate other guests.
For special events, holidays, or large party bookings, different policies may apply. In such cases, a deposit or prepayment may be required to confirm your reservation. The cancellation or modification policies for special events will be communicated at the time of booking, and failure to adhere to these policies may result in the loss of your deposit or additional charges.
In the event that we are unable to accommodate your reservation at your preferred time, you may be placed on a waitlist, and we will notify you as soon as a table becomes available. We always encourage walk-ins and will make every effort to accommodate you, but availability cannot be guaranteed without a reservation, particularly during busy hours.
If you do not show up for your reservation or fail to notify us in advance of your cancellation, we reserve the right to charge a no-show fee. This fee is Rs 150 per table and is intended to compensate for the table that could have been offered to other guests. Additionally, if you are more than 15 minutes late without prior notice, the reservation may be cancelled, and the no-show fee will apply.
Pour & Palate – Coffee & Cuisine takes great care to ensure the safety and comfort of our guests while on our premises, or accessing our website. However, by accessing our services, website or dining at our restaurant, you acknowledge and agree to the following:
General Liability: We are not liable for any injuries, damages, or losses incurred by you, your guests, or any other individuals while on our premises, except in cases where such injuries, damages, or losses result from our own negligence, wilful misconduct, or failure to comply with applicable laws or safety regulations.
Personal Property: We do not accept responsibility for the loss, theft, or damage of any personal property brought onto our premises, including but not limited to clothing, bags, electronics, and valuables. It is your responsibility to ensure the safety of your personal belongings while on our property.
Injuries and Accidents: We are not liable for any injuries, accidents, or health-related issues that occur while on our premises, whether caused by slips, falls, or any other unforeseen event. In the event of an injury, it is important that you report the incident to restaurant management immediately for documentation purposes. Our staff is trained to assist in emergency situations, but we do not assume responsibility for medical treatment or costs associated with any injuries that occur.
Health and Safety Risks: While we take every precaution to ensure food safety and hygiene standards are met, we do not assume liability for adverse reactions to food allergies, dietary restrictions, or sensitivities. If you have any concerns regarding allergies or food sensitivities, you are required to inform your server prior to placing your order. You acknowledge that it is your responsibility to disclose any relevant information to us so that we can make reasonable accommodations where possible.
Behavioural Conduct: We reserve the right to refuse service or ask guests to leave the premises if their behaviour is disruptive, unsafe, or violates restaurant policies, local laws, or regulations. In such cases, we will not be liable for any inconvenience or loss of enjoyment.
Force Majeure: Pour & Palate is not responsible for any inability to perform its obligations or any damages caused by events beyond our reasonable control, including but not limited to natural disasters, power outages, pandemics, government restrictions, strikes, or civil disturbances.
By accessing our services, website or dining, you agree to indemnify and hold harmless the restaurant, its employees, management, and affiliates from any and all claims, demands, liabilities, or damages arising out of your visit, including any claims related to injury, loss, or damage to personal property.
We aim to provide accurate information, but we can’t guarantee everything is always complete or error-free. Please double-check details before relying on them.
We’re not responsible for any issues you may experience while using the website, such as errors, downtime, or damages caused by viruses.
We’re not liable for user-generated content like reviews or comments. If we’re made aware of illegal content, we’ll take action to remove it as required by law
The services and all the Content provided by or on the Platform, including any texts, logos, graphics, images, and software, shall remain the exclusive property of the Platform or of the Third Party Service Providers whose services have been hired by the Company to develop Content for the Platform. The services and the Content are protected by the copyright, trademark, and other intellectual property rights laws in force in India. However, Users are permitted to distribute and display such content solely for the purpose of promoting the Platform's services.
The Platform shall take all reasonable efforts to safeguard the confidentiality of the Personal Data provided by the User(s) while accessing/using the services, however, it does not provide absolute guarantee of such confidentiality. Any breach of privacy owing to any technical fault or to any external threats, such as cyber attacks or to any other means, shall not make the Platform liable for any damages.
The User(s) agrees that the Reviews posted by them on the Platform shall not be kept confidential and such Reviews may be made accessible to the public at the sole discretion of the Platform.
The Platform is committed to protecting the privacy of its User(s). The Platform collects, uses, stores, and shares User data in accordance with its Privacy Policy. Personal Data is handled with utmost care and is used to enhance User experience and to improve the services of the Platform. For detailed information on how the Platform manages and protects User data, please refer to the Platform’s Privacy Policy (Hyperlink the Privacy Policy).
When you use our website, we trust that you’ll treat it with respect and follow the guidelines outlined below. If you violate any of these terms, we may need to suspend or even permanently block your access, and in some cases, take legal action. Acceptable Use: We ask that you use our website responsibly and for legal purposes only. This means you should avoid any actions that could harm the website or affect others’ experience. Simply put, we want everyone to be able to enjoy using the site without any issues.
Prohibited Activities: To ensure a safe and enjoyable experience for everyone, there are certain activities that we strictly prohibit. These include, but are not limited to:
Don’t attempt to access our website, servers, or any connected systems without permission. Disrupting the normal operation of the site is not allowed.
We don’t allow spam! Please don’t send any unsolicited emails, bulk messages, or advertising through our website without consent.
Never upload or share any harmful files or software like viruses, malware, or worms. These could damage or disrupt the website’s functionality and harm other users.
Keep the content you post respectful and lawful. Posting offensive, defamatory, or illegal content including anything that infringes on intellectual property or promotes hate speech is strictly prohibited.
Failure to comply with these terms may result in:
We reserve the right to monitor and investigate any activity on our website and take necessary legal actions if required.
The Platform reserves the right to amend, modify, or update these Terms & Conditions at any time. User(s) shall be notified of any such amendment or modification or update either via an e-mail or through an announcement on the Platform. Continued use of the Platform by any User after such amendment, or modification, or update, shall signify the User’s acceptance to the revised Terms. However, User(s) shall have the right to delete or deactivate their Accounts if they do not agree with the amended Terms.
These Terms and Conditions, along with any related agreements, will be governed by and construed in accordance with the laws in force in India, without regard to its conflict of law principles. By using our services and dining at Pour & Palate, you agree that any dispute or claim arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the courts located within [Your Jurisdiction].
At Pour & Palate – Coffee & Cuisine, we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and share your personal information when you visit our website, make reservations, place orders, or interact with us in any other way. By using our services, you agree to the terms of this Privacy Policy.
We collect various types of personal information to enhance your experience and provide you with the best service possible. This may include:
When you make a reservation, place an order, or communicate with us, we may collect personal details such as your name, email address, phone number, and payment information (e.g., credit/debit card details). We may also collect dietary preferences, allergies, and any other health-related information you choose to share with us.
Our website may collect non-personally identifiable information such as your IP address, browser type, device type, and information about your visit to our website, including pages viewed and time spent on the site. We use cookies and other tracking technologies to gather this information and improve your user experience.
We use your personal information for the following purposes:
To confirm your reservation, process your orders, and ensure the proper delivery of services.
To respond to inquiries, address your concerns, and provide support for any questions related to our services.
To enhance the user experience on our website and improve the quality of our services by analyzing customer behavior and preferences.
If you opt-in to receive marketing communications, we may send you updates, special offers, and promotional materials about Pour & Palate. You can always opt out of these communications at any time.
We do not sell or rent your personal information to third parties. However, we may share your information under the following circumstances:
We may share your information with trusted third-party service providers who assist in our operations, such as payment processors, reservation systems, and delivery partners. These service providers are obligated to protect your information and use it solely for the purpose of providing services to us.
We may disclose your personal information if required by law, such as in response to a subpoena, court order, or government inquiry, or to comply with other legal obligations.
We implement appropriate physical, technical, and administrative measures to safeguard your personal information from unauthorized access, alteration, and destruction. While we take steps to protect your data, please be aware that no system or online platform is completely secure. As such, we cannot guarantee the absolute security of your personal information.
We collect and retain personal data for specific purposes, such as processing orders, managing reservations, providing customer support, sending promotions (if opted in), and improving our services. Personal data will only be retained for as long as it is necessary to fulfil these purposes.
You have the following rights regarding your personal information:
You have the right to request a copy of the personal information we hold about you.
You may request that we update or correct any inaccuracies in your personal information, or delete it altogether, subject to any legal obligations we may have to retain it.
You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions provided in our emails or by contacting us directly.
We use cookies and similar technologies to improve the functionality and performance of our website. Cookies allow us to remember your preferences, analyze site traffic, and offer a more personalized browsing experience. You can adjust your browser settings to disable cookies, but doing so may limit your ability to use certain features of our website.
Our website may contain links to third-party websites that are not operated or controlled by Pour & Palate. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page with the revised effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
We are happy to assist you with any inquiries you may have regarding your privacy and data protection.
